“Now the entire floor has a crazy-fast connection.”
“This unit will kill someone sooner or later.“
A dangerous product from a company associated with unauthorized credit card charges.
Suspicious Address: TRUE (-1):
Brand: RangeXTD
Company: Quality Performance Limited
Address: 377 Valley Rd # 1123, Clifton, NJ 07013
Email: https://support.myrangextd.com
Phone: 855 741 9257
Website: RangeXTD
Mailbox. But I was looking for a US facility dedicated to Quality Performance.
Ridiculous claims: False (+1):
None found.
Onerous terms: Undetermined (0):
| guarantee days | guarantee starts when? | ok to open the package? | ok to try the product? | ok to use the product? | restocking fee |
|---|---|---|---|---|---|
| 30 | delivery | yes | yes | no | Up to 25% |
- You have to get the returned gadget to them within 14 days of being approved, or within 30 days of delivery, whichever is later.
- You have to resolve any dispute by mediation and arbitration, rather than in court. But you have 30 days to opt out of this restriction.
Ads, spam, robocalls: TRUE (-1):
| “do not track” setting | email ads | robo-calls | “do not call” registry | text ads | junk mail | share your data |
|---|---|---|---|---|---|---|
| yes | yes | ignored | yes | yes |
Lying and deception: False (+1):
None found.
Chicanery: TRUE (-1):
- Bulletins about other people buying the last gadgets.
- On my way to the order form, a progress bar creeps along as the website pretends to check if I qualify for special offers, etc.
- When I move my mouse away from the order form, a giant coupon pops up.
- Once I go to the order form, the browser’s Back button is disabled and I can’t go back to the offer.
- Careful with that order form; it’s pre-filled for a quantity of three gadgets. The item with the green border is the one you’ll be charged for.
- Terms are a gargantuan 15 pages long, 6,718 words. The return policy is, of course, at the end.
Phony reviews: TRUE (-1):
- RangeXTD customer Joseph P. of Minneapolis writes “I’ve tried other WiFi boosters before, but unless I was standing right next to them, they barely made a difference. This is totally different!!” But what use would this clip art guy make of WiFi? Does he have a blog?
- Five five-star reviews were posted to TrustPilot, all on December 2-3, 2021. Hmmm…
Crummy product: TRUE (-1):
- From Amazon: “Product would not setup and when manufacturer customer service was called I was told it would not work with a Comcast router.”
- “This did not improve the wifi range in our home at all.”
- “After struggling to connect to my old range extender, purchased this one and found that connecting to this product entailed pressing ONE BUTTON on my router – Voila!. Signal strength vastly improved. Highly recommended.”
- “Could not connect to the website to install. When I did plug it in and it finally showed up, had a different name and was unsecured with no way to change it since I couldn’t connect. Don’t recommend, there are other ones available that are cheaper and do the same thing, also easier to install and setup.”
- “I can’t measure the improvement other than to just assure you that you will see a dramatic speed jump and fewer drop-offs. Even if it doesn’t work as well as my experience, you should find a jump in speed and response when you plug one of these into your wall socket.”
- From TrustPilot: “These are an absolute rort. I bought 3 because if discount thought they were cheap until the order was processed in US$. Took this on the chin. Have tried to set up and none of them work.”
- “My colleague recommended me to use this wifi booster so I bought this. Wowww, it comes as my life-saver. 100% improvement on the WiFi performance.No more trouble with the internet connection. GREAT product!”
- “The unit comes with adaptors for UK, EU and US plug sockets these do not lock in place properly so if you unplug, or knock, the unit the adaptor part stays plugged in the wall with the metal terminals exposed to the touch. This unit will kill someone sooner or later. BEWARE .. throw it away.” I found many complaints about this dangerous flaw.
Overpriced: TRUE (-1):
| Seller | item | Rated | price |
|---|---|---|---|
| Quality Performance | RangeXTD WiFi extender | $60 | |
| Amazon | RangeXTD WiFi extender | *** | $50 |
| Amazon | RangeWiFi WiFi extender (identical) | * | $20 |
Bad service: TRUE (-1):
I see replies to many posts on TrustPilot. If you’re having trouble contacting Quality Performance, try posting there.
- From TrustPilot: “Still waiting for the credit for a return, a month after sending it back. Today I received a laughable offer from a bot called “Janine” asking if I’d like a discont and to keep the order.”
- “I ordered the item on Saturday 3/5/2022 4:26 PM and canceled the order 9 minutes later. Then email came to confirm the cancelation. But later I found that product was shipped to me anyway. Now they are refusing to send me the return info.”
- “2 hours on the phone and they could not get my device working. I don’t think it works with Apple products. Then they asked for another $69.99 to complete the install. Between a con and a scam. All it did was blink like a champ.”
- “I purchased these units from Range XTD and found their customer service to be excellent. Fast response and helpful.”
- “still waiting after a month dont touch them. wrote requesting a tracking number they wrote back thanking me for the lovely feedback.”
- “Absolutely horrible product!!! The Wi-Fi got slower after installing!!!! Have been trying for 1 week customer service number does not work. Don’t know how to get a refund.”
- “They hook up to your router using an HDMI cable. Our router is Ethernet only. We have been trying to get a refund since mid December. Not only can you not reach anyone there is no return address to send them to. I have requested a return address every time I get an email from them telling me that I should check my tracking number, which is close to dozen times so far. I receive plenty of emails telling me how sorry they are about the delay, which is rediculous, since they keep wanting to close the ticket without giving a refund.”
Total score: -5
Unauthorized charges: I found several complaints about this.
- From TrustPilot: “Rangextd have charged my card £58.90 for an order that I did not place! I even have an email from them saying… “your order is still open, place it now before we run out of stock”. I was shocked to see the money at the same time had left my Acc, even though I had closed the web page. I have received no receipt. They are not responding to my emails and messages.” (12/9/21)
- “I deliberately made sure I did not buy the lifetime warranty or the extra device (I even took a screenshot to make sure I wouldn’t be charged and to show that I only wanted the one as it started to feel like a scam), they charged me for 2 devices and the lifetime warranty.”
- “My son and I were looking for a booster, we were on their Web page. We didn’t order a booster. So imagine my surprise and horror when on the following day Rangextd took £46.94 from my bank account. Sent no receipt, no email, no order confirmation. We didn’t order it. Rangextd connected to my G Pay and too the money fraudulently.”
- From Better Business Bureau: “Jun 27 I received a text for free earbuds and only had to pay S&H. Item received around Jul 8. My card was billed Jul 12 for *****. I received item but did not open as I wanted to confirm this proper amount was billed to my account. I discovered this was a scam. I was billed full price for item and an additional $5+ for service fees.”
Advice: Avoid hard.
Scoring: There may be nothing illegal or wrong with the above business practices. But they suggest to me that the seller is not to be trusted. I’m using my Trustworthy scoring system; -1 means true (bad), +1 means false (good), and 0 means undetermined. The practice scores total to a Trustworthy Score between +10 and -10. I consider the seller responsible for paid reviewers’ statements.
Web Scammer Jammer 