“This thing is amazing, I haven’t felt this good in years.”
“I’m getting a sensation of electric needles stabbing me.”
Strong Current Enterprises is old in deception. Here they go again.
September 30, 2021: There may be nothing illegal or wrong with the following business practices. But they suggest to me that the seller is not to be trusted. I’m using my Trustworthy scoring system; -1 means true (bad), +1 means false (good), and 0 means undetermined. I penalize the seller for statements made by shills.
Suspicious location: TRUE (-1):
Contact information for NeckRelax seller Strong Current Enterprises:
Address: 68308, G/F Kowloon East Building, 12 Lei Yue Mun Road, Kwung Tong, Hong Kong
Email: support@buyneckrelaxofficial.com
Phone: 1 609 414 7087
Any location outside the US is suspicious. Here we are in Hong Kong, looking at a typical grubby communist office building.
Ridiculous claims: False (+1):
Some stretchers, but nothing ridiculous.
Onerous terms: Undetermined (0):
- You have 30 days from delivery to return your massage collar at your expense (to Hong Kong?).
- If you want to exchange your massage collar, they charge a $10 fee.
Ads, spam, robocalls: TRUE (-1):
- They’ll spam you; you can partially opt out.
- They’ll robocall and text you, ignoring Do-not-call registries.
- They’ll share your personal data with other companies that will do the same.
Lying and deception: TRUE (-1):
The website advertises “100% satisfaction guarantee.” Does this guarantee look expressly stated to you? The Terms and Conditions say “The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is.’” When they’re charging $10 for an exchange, is this guarantee really 100%?
Chicanery: TRUE (-1):
- “There is limited availability and this 50% OFF REGULAR PRICE OFFER may be taken down at any moment!”
- Bulletins about other people snapping up the last massage collars keep popping up.
- Careful with that order form; it’s pre-filled for a quantity of three massage collars.
Phony reviews: TRUE (-1):
- Websites with more than 3 testimonials fail this test, regardless of whether they are authentic. NeckRelax has 7.
- Products with “friendly” reviews that have prominent links to the seller fail this test. Shills include GadgetNiche, SignalScv, The Guardian Online
Crummy product:. Undetermined (0).
Amazon customers gave Neck Relax 3.5 / 5 stars.
- “It’s kind of hard to put the pads on your back also when the device is on I’m getting a sensation of electric needles stabbing me. I think over all this will help me. Would be nice if a pouch came with it.”
Pissed Consumer gave them 1.4 / 5 stars.
- “I have tried several means to charge my NeckRelax and is still will not turn on or do anything.”
- “I need to return this piece of ***. I’ve tried it a number of times to relieve neck pain and I still have the pain. I tried different settings and the tens is not something I relish to feel. Sorry.”
- “electrode pads not replaceable. I purchased two NeckRelax units and after a short time electrode pads will no longer stay attached to my body. I contacted NeckRelax and was informed that electrode pads were not available as replacement parts.”
Overpriced: TRUE (-1):
Amazon offers the same massage collar for $20. NeckRelax wants $79. Amazon carries similar electric neck massagers starting at $8.
Bad service: Undetermined (0):
- From Pissed Consumer: “I keep trying to contact someone, but can’t seem to make any contact.”
- ““Issue: Misplaced pads and electrode wires when moving. Resolution: Company fixed the issue and I have been provided with full refund. they were very helpful to resolve the problem.”
- “I am being ignored I have sent the product in less than a week. They received it on 8/13/21 and still have not issued a r”
- “Return was handled properly and promptly as you said it would be. Customer service rep was right on the money when he processed my return. Thank-you, Sharon.”
- From ReviewOPedia: “It’s a scam! It’s never showed up in the mail, No one at the support email will answer my emails and the phone line is disconnected. They just take your money and don’t fulfill the order.”
- “The only thing I don’t like about it is the lack of customer service. But it has had incredible results for me. So I love it and would have given it 5 stars if there was decent customer service.”
Total score: -5
Unauthorized charges: I found some evidence of this. And I’ve seen this company in action before. Turning on the red light.
- From ReviewOPedia: “THIS COMPANY IS A TOTAL FRAUD AND IF YOU BUY FROM THEM THEY WILL SCAM YOU BIG TIME!!!! Very deceptive sales practices!!!! They charged me twice for the same product, but different amounts…their “customer support” does not respond, and the TollFree 800 number is BOGUS!!”
- “They haven’t replied to my query either and now I find that there is an extra charge on my credit card account and can’t find out what it is for.”
Advice: Too expensive and too risky. On Amazon it’s cheaper and safer, tho you still may not be happy with the product.
Postscript: A couple of days after researching and posting this article, this image-link showed up in my browser (Edge). Google is just trying to be helpful, right? It’s not the infrastructure for a future fascist state. What a silly idea.
Web Scammer Jammer 