Tag Archives: earbuds

Bitten by Fitnus Bluetooth earbuds

Fitnus’ 50% discount still leaves you paying way more for these earbuds than you would on Amazon.

Trustworthy score: -6

Scoring system details

Suspicious address: TRUE (-1):

Contact information for Fitnus seller Bazaar Innovations:

Address: 162 Rancho Santa Fe Road E70, #495 / Encinitas CA 92024
Email: support@fitnusearbuds.com
Phone: 1-800-516-8318

It’s a rented mailbox at a FedEx store. I was looking for a facility in the US dedicated to Bazaar Innovations. One penalty point.

Ridiculous claims: TRUE (-1):

Ad in SmartNews: “Big brands are furious over these new $49 earbuds.” It’s safe to conclude that big brands aren’t even aware of Fitnus earbuds.

Onerous terms: Undetermined (0):

guarantee daysguarantee starts when?ok to open the package?ok to try the product?ok to use the product?restocking fee
30delivery????
The 18-page Terms document boils down to this.
  • You can’t sue them, join a class action or a group arbitration. You can only ask for an individual arbitration.

Ads, spam, robocalls: TRUE (-1):

“do not track” settingemail adsrobo-calls“do not call” registrytext adsjunk mailshare your data
ignoredyesyes
You can opt out.
  • If they sell their company, your personal data is part of the deal.

Lying and deception: TRUE (-1):

  • “Fitnus was developed by a small team of engineers and sound professionals who consider themselves audiophiles.” But here are identical TOZO earbuds for sale on Amazon.

Chicanery: TRUE (-1):

  • “Once both warehouses empty, the promotion is over.<tomorrow’s date> – ALERT: One of two warehouses has sold out.”
  • “There is limited availability and this 50% OFF REGULAR PRICE OFFER may be taken down at any moment!”
  • On my way to the order form I’m entertained by a little drama as a progress bar creeps past one warehouse after another that’s already sold out. The suspense made my heart miss a beat, but I hung onto my keyboard and rode it out.
  • Terms are 18 pages long, 8,349 words of laywerbabble. See “Related” below.

Phony reviews: TRUE (-1):

  • Websites labeled “Advertorial” that include reviews automatically fail this test, because they’re admitting they made up the reviews.
  • What makes me so sure? Because for the past five years every time I see the combination of advertorial and review and I check the review it’s fake. So, why even bother to check?
  • But you still want me to check? <sigh> Here you go. “They had EVERYTHING that I wanted in wireless earbuds,” says verified purchaser T. Farner, who looks just like Art G. in another offer from Fitnus. These Fitnus web designers are such slackers. It looks like, rather than pay for their clip art, they lifted City Editor Kyle Faulkiner’s photo from the British Journal. Fitnus ought to pay him royalties or something.

Crummy Product: Undetermined (0):

  • From Amazon: “Turns out there were 4 sizes of plastic ear caps included with the earbuds. On my third try, the second smallest ones, I felt how i imagine Cinderella felt when she tried on the glass slipper. They were perfect and no matter how much I jumped up and down or shook my head, they stayed in place! The quality of sound is impeccable, nice highs and lows, with a decent amount of bass.”
  • “Unfortunately, the new pair has the same issues as before, and I would recommend not buying these. The sound quality isn’t bad, but the non stop cutting out of the left earbud is a dealbreaker when it comes to wireless earbuds. … I highly recommend spending more on a better brand.”
  • Amazon shows that these earbuds were first available in 2018, so the tech is not all that new.

Overpriced: TRUE (-1):

SelleritemRatedprice
FitnusFitnus earbuds$50
AmazonTOZO earbuds (identical)****’$30

Bad service: False (+1):

I found no complaints.

Unauthorized charges: I found no complaints about this.

Advice: These $35 Bmanl earbuds from Amazon have given me good service for the past three months.


How hard is it, really, to be a lawyer? There’s nothing mysterious about lawyerbabble; it’s just that there’s so much of it. Just for fun, let’s translate a few sentences into plain English.

LawyerbabbleTranslation
The parties to this Agreement (“Agreement”) are You (“You”, sometimes referred to as a “Subscriber” to the Website) and the owner of fitnusearbuds.com (Bazaar Innovations LLC). This is an agreement between you and Bazaar Innovations LLC, which owns fitnusearbuds.com.
As used in this Agreement, the terms “we” and “us” are used interchangeably to refer to Bazaar Innovations LLC and its operators of the Website (sometimes referred to as fitnusearbuds.com). [Skip this sentence.]
By further accessing the Website or materials available at or in association with the Website, and for other good and valuable consideration, the sufficiency of which is acknowledged by You and Bazaar Innovations LLC. You hereby agree to be bound by all the terms and conditions set forth in this Agreement.You’re looking at this website and what’s in it. So, admit you’re getting something out of doing that; we certainly think so. And if you go on looking at it you’ll have to follow our rules.

Scoring: There may be nothing illegal or wrong with the above business practices.  But they suggest to me that the seller is not to be trusted. I’m using my Trustworthy scoring system; -1 means true (bad), +1 means false (good), and 0 means undetermined.  I penalize the seller for statements made by shills.

Gauged by NeoPodz earbuds

“People always ask me where I got them from and are shocked when I tell them the price. It is an outstanding product.

They demonstrate that the person who’s wearing them thinks it’s the ’70s and is rich enough to have a smartphone.

When NeoPodz Company sells Neopodz earbuds for a third less than Amazon, how do they make up for that $20 revenue hit? And what does the NeoHaus VIP Club have to do with it? Hint: the red light at the bottom of the Trustworthy Meter has been lit.

November 2, 2021: There may be nothing illegal or wrong with the following business practices.  But they suggest to me that the seller is not to be trusted. I’m using my Trustworthy scoring system; -1 means true (bad), +1 means false (good), and 0 means undetermined.  I penalize the seller for statements made by shills.

Suspicious location: TRUE (-1):

Contact information for NeoPodz Co:

Address: 4935 Mercury St, Unit J-1 / San Diego, CA 92111
Email: support@neopodz.com
Phone: 855-701-0516

We recently saw this shades-drawn hideout selling CBD gummies. That’s only one of the enterprises that spring from here. I’m not charging a penalty for this place looking like a backdrop for a Gary Larson cartoon. In fact I quite like the potted plant. But the location is suspicious because it houses multiple companies; and that costs a point.

Ridiculous claims:  False (+1):

None found.

Onerous terms: TRUE (-1):

  • Purchasers are automatically enrolled in the NeoHaus VIP discount club and billed $9.34 a month until they cancel their membership. On the order form I see a pre-checked box for joining this club that I can uncheck. Does it work?
  • You have 30 days from delivery to return your like-new earbuds for a refund or exchange.
  • If they’re “worn or neglected” (earwax is considered “worn,” or perhaps “Neglected”), NeoPodz Co. charges a 20% restocking fee against your refund.

Ads, spam, robocalls:  TRUE (-1):

  • They’ll suck spooky stuff out of your browser in collaboration with other companies, ignoring Do Not Track settings.
  • They’ll spam you.

Lying and deception:  TRUE (-1):

  • “27 Major Industry Publications and Top Youtubers Have Awarded NEOPODZ “Most Innovative Earbuds 2020.” Award not found.
  • “Backed By Our Risk-Free 30 Day Money Back Guarantee.” But if you use them and then you want to return them, you’ll lose 20% of your refund. Risk-free?

Chicanery:  TRUE (-1):

  • Terms and Conditions are 11 pages long, over 3,500 words.
  • Careful with that order form. Rush $10 and warranty $5 surcharge boxes are pre-checked, as is the box for joining the NeoHaus VIP Club.
  • The club-joining box is labeled “FREE MONTH.” What happens after your free month? You’d have to read the T&Cs to learn that, but basically you’re enrolled in a hands-on course that teaches you why sharing your credit card with just anybody isn’t a happy way to live. Tuition is $9 per month until you graduate.

Phony reviews: TRUE (-1):

  • Websites with more than 3 testimonials fail this test, regardless of whether they are authentic. NeoPodz Co. has 9 of them.
  • “Friendly” reviewers who include prominent links to the seller’s website fail this test because it’s clear they’re getting payola. Shills include OpenPR

Crummy product:. Undetermined (0).

These headphones are very pretty; and they’ll always be easy to find. Plus, they demonstrate that the person who’s wearing them thinks it’s the ’70s and is rich enough to have a smartphone. That person must necessarily be carrying a Medicare Advantage card and possibly a NeoHaus VIP Club card. (I couldn’t find any impartial reviews, so I took my best shot.)

Overpriced: False (+1):

SellerItemPrice
NeoPodz Co.NeoPodz earbuds and charger$40
AmazonNeoPodz earbuds and charger$60
Amazon carries other earbuds starting at $12.

Bad service: Undetermined (0):

I didn’t find any complaints. However, The Better Business Bureau rates NeoPodz Co. “C-” for ignoring a complaint and being new on the block. (They aren’t showing the complaint.)

Total score: -4

Unauthorized charges: I found no evidence of this. However:

  • The CBD outfit (Royal Blend) that shares this address has a record of complaints about refill subscriptions and unauthorized credit card charges.
  • I assume that two businesses that share the same address are pretty much the same business (if the address isn’t a UPS store).
  • The NeoHaus VIP Club is a discount club, which is often a vehicle for making repeated “accidental” charges against credit cards.

So I’m turning on the red “credit card risk alert” light.

Advice: Pay $20 more at Amazon, it’s cheap peace of mind.


Bloopers:

  • “Nicholas Doyle /  Veryfied Buyer”

Related: