“This is the last diet you will need”
“I was looking at this site but never hit submit next thing I know I am being charged“
I’m marking PerfectBody a credit card risk because the second you key your credit card number into the order form, you’ll get charged, whether or not you submit an order. See “Unauthorized charges” below.
Suspicious Address: Undetermined (0):
Brand: PerfectBody
Company: Perfect Wellness Solutions UAB
Address: 1000 West Street, Suite 1200, Wilmington, Delaware 19801
Email: hello@perfectbody.me
Phone:
Website: PerfectBody
PerfectBody.me is a division of Perfect Wellness Solutions, which is somehow connected to Karma Processing Inc. of Wilmington, Delaware, which is a division of Kilo Grupe UAB of Lithuania, whose 2019 sales were north of $30M. The Terms say that support is thru the Wilmington address, so here it is. They also say that the governing law is that of Texas, except for privacy issues, which fall under the purview of Lithuania. The Better Business Bureau lists yet another address (in San Francisco) for PerfectBody.me. But that is a Regus workshare/virtual office. See me walking away from this mess to the next topic.
Ridiculous claims: False (+1):
None found.
Lying and deception: False (+1):
None found.
Chicanery: TRUE (-1):
- Simply to find out how much the plans cost, you first have to give PerfectBody a lot of medical data. “Once you complete the questionnaire, you’ll see the current available price of the plan.”
- But, hahaha, nooooot yet! Next you have to enter your email address and agree to “receiving future information from Perfect Body.” Until you agree to be spammed, the Next button won’t work. At this point, PerfectBody can start renting your personal data to advertisers even if you buy nothing.
- Careful with that order form. A 6-month plan is pre-selected. Also, check the fine print following each big-print price that says “… per week.” The real monthly price is in pale gray print a bit further down.
- To encourage a thoughtful buying decision, PerfectBody gives you a 15-minute countdown timer.
- Terms are 12 pages long, 4,938 words. Sections are in hard-to-read upper case. Privacy Policy is another 9 pages long. A PerfectBody CSR named Aubrey writes “Most of the complaints are due to people not reading the terms and conditions–as not all companies have the same regulations regarding subscriptions, refunds, and other things.” So here you go, 21 pages of lawyerbabble.
- They twist your arm to not complain. “* Please note that all disputed transactions might take months until the final resolution, so we kindly ask you to wait until our customer service team will get back to you directly.”
Overpriced: Undetermined (0):
I couldn’t find similar services for comparison.
| Seller | item | Rated | price |
|---|---|---|---|
| PerfectBody | 1 month plan | $39 | |
| Amazon | Book: Meal Prep for Weight Loss, by RD Kelli Shallal | ****’ | $12 |
Crummy product: False (+1):
- From Trust Pilot: “The recipes require buying ingredients of which only a small part are used the remainder goes to waste. It would be better if the following recipes utilize the same ingredients.”
- “Maybe it is me, but I can’t live on quinoa and lentils every day. My plan disappeared once already and I was successful getting it back after contacting support,(thank you) but I have not been able to access the app, so stopped trying, and I tried resetting the plan to get more variety, but quinoa and lentils returns.”
- “Yes!!! it is the perfect plan for me, I love the plan, easy to follow, easy to prepare, customized. all the food I like to eat, and I don’t feel deprived. I feel more energy , I never thought I could eat so much carbs and lose weight. Lost 4lbs my first week. I finally found the right plan for me.”
- “I just completed my first 4 weeks and have lost 11 lbs. This meal plan has changed my life and most importantly, has broken some really bad eating habits. I now pay a little more at the grocery store to purchase healthier food for my meal prepping plan….but it’s totally worth it!”
- “I’ve been using the app for a few weeks now, and mostly it’s a great resource. I like the recipes– they’ve very easy, and easy to sub fruit/veg you already have in the fridge. I don’t use the shopping list, the recipes are so easy I can get the items with my own list. The workouts are good for me, but a little more variety would be nice. The one issue that I have with the app is that the total daily calories for me is quite high. I’ve been deducting 300 calories because I know that the number they’re using is too high for me to lose weight at my activity level. The other thing that would be nice is if you could search the recipes. All said, I enjoy the app and it’s been very useful for meal planning.”
- From Better Business Bureau: “Plan was too difficult to follow. Meals were not anything that I could eat. When I took the entry questionnaire I marked foods that I COULD NOT eat, but they still ended up on my plan. I bought priority meal plan delivery and Im STILL WAITING for my meal plan!”
Phony reviews: TRUE (-1):
- Paid reviewers include Health Insider, Consumer Health Digest, Exercise With Style
Ads, spam, robocalls: TRUE (-1):
| “do not track” setting | email ads | robo-calls | “do not call” registry | text ads | junk mail | share your data |
|---|---|---|---|---|---|---|
| yes | yes | yes |
Onerous terms: TRUE (-1):
| guarantee days | guarantee starts when? |
|---|---|
| 14 | purchase |
- You can’t sue them or join a class action suit or group arbitration. You can only request an individual arbitration.
- To cancel your subscription, you have to request the cancellation at least 48 hours before it automatically renews.
Bad service: TRUE (-1):
If you’re having trouble contacting PerfectBody, try posting a complaint on the Better Business Bureau website; I see several replies and resolutions there.
- From Trust Pilot: “First a link was supposed to email to me, never arrived, then Tried to reset my password and when you get t the part to reset, it never sends. So very frustrated, have been trying and trying. I’m out 67 because they let the time lapse to get a refund. Only way to communicate is via email and it takes days. So very disappointed.”
- “This company has top notch customer service, that is something that is hard to find today. They definitely take care of customers and they do so promptly.”
- “I appreciate the meal plans that PerfectBody provides on their app. I have one less star due to my experience with customer service.”
- From Better Business Bureau: “On May 21, 2022 Perfectbody.me charged to my banking account $67 for a subscription that I had cancelled in September of 2021 through their iPhone app. After cancelling the subscription because I would not be using their services I deleted the app. PerfectBody says they never received the cancellation and ask if I could prove it with a screen shot …” <Futile struggle for a refund truncated>
- “I canceled my subscription before the auto deduction came out of my bank account and they still took my money. They said they canceled the auto renew but I could still use their services for the next year and theyd give me half my money back.” <Futile struggle for a refund truncated>
Total score: -2
Unauthorized charges: I found several complaints about this.
- From Better Business Bureau: “I was looking at this site but never hit submit next thing I know I am being charged and I have sent multiple emails but no response. I want my money refunded.”
- “This company charged my card for services I never ordered. I have never been to this website and all attempts to reach out have failed. Even the phone number does not work. They simply charged me $67 and have no way to contact them.”
- “As soon as you enter your credit card info, they charge the account with a recurring fee. This happens even while the order processing says the order is not yet complete.” <Futile struggle for a refund truncated>
- “i never finalized signing up –by creating a password- and yet they charged my credit card $40.00. Since i never created a password i can not sign in to the account to dispute the charge.”
Advice: Stay away.
Bloopers:
- “You will have access to your plan until your subscription plan is active.”
Scoring: There may be nothing illegal or wrong with the above business practices. But they suggest to me that the seller is not to be trusted. I’m using my Trustworthy scoring system; -1 means true (bad), +1 means false (good), and 0 means undetermined. The practice scores total to a Trustworthy Score between +10 and -10. I consider the seller responsible for paid reviewers’ statements.
Web Scammer Jammer 