“Was a gift so im not really out any money but I’d sure be pissed if i bought one of these.“
“Love this flashlight. It is everything it says it is. This seems to be the last flashlight I will have to buy.“
Quotes are from Amazon reviews. How to contact this seller:
Company: Military Supply USA
1005 W. Franklin Ave. Suite 3
Minneapolis MN 55405
March 23, 2018: What’s changed since my post about this company in 2016? They raised the prices. There may be nothing illegal or wrong with the following business practices. But they suggest that the seller is not to be trusted. I’m using my Scam-O-Meter scoring system; -1 means true (bad), +1 means false (good), and 0 means undetermined. I penalize the seller for statements made by shills.
Ridiculous claims: -1.
- “We had to open up a second factory just to keep up with the massive amounts of orders coming in.” Would that be in China?
- “… flash a blinding strobe light into the attacker’s eyes, leaving them ‘disoriented beyond belief.’“
- “… designed primarily for military and police units …“
- 75% discount.
Suspicious location: -1. Military Supply USA has moved since last I checked. The address listed above is a real building. But …
There’s so much going on behind door #3. Other users of this address are an exotic menagerie, featuring lawyers; so perhaps I should be more cautious than usual in what I write about this place? Several of these cohabitants look sketchy enough to charge MS a point for “Suspicious location,” and should reward further investigation:
- David Schulman Law Office
- DentalBrightPro (teeth whitening)
- Stryke Design
- Rejuvalex (advanced hair growth)
- Blue Drone (order fulfillment)
- Snyder Law Firm Ltd.
- RE-Dwell (homebuilding)
- DeraBellix (skin tag remover)
- Borealis Philanthropy
- RealCOO (real estate file management)
- Elmcrest Property LLC (building operators)
Onerous terms: -1
- For a refund, you have to return the flashlight within 30 days from your order — not from when you receive it. See “Bad Service” below. They charge a $10 restocking fee.
- You can’t sue them, join a class action that’s suing them or join a group arbitration, unless you opt out of this clause within 30 days of ordering or using a flashlight.
- They don’t guarantee that anything they say is true.
Ads, spam, robocalls: -1
- They’ll beam ads at you and spam, junkmail, robocall and text you at your expense. You can opt out.
- They’ll share your personal data with other companies that will do the same. You have to contact those companies to unsubscribe.
- If you registered on a Do Not Call list, hahahaha!
Lying and deception: -1
- You can pay for your order with PayPal. Or can you? It isn’t an option on the order form. This means MS is in control of how much and how often you pay.
- “They came on Wednesday, and I am absolutely blown away by the quality of the light,” writes verified purchaser Brian Moriceon, who is not an actual person. His photo is clip-art, for sale on 123rf.com.
- A countdown timer suggests that you don’t have time to make a careful decision.
- The web site shows pictures of two different X700 flashlights. Which one will you get?
- You have to drill down three pages to find out the price ($56). Move your mouse pointer out of the page to get a coupon to save even more.
Phony reviews: -1. Shill FlashlightPedia writes “The X700 is designed and manufactured in the United States in Minneapolis under the highest US factory standards.” This “review” has large graphical links to MS’s website. The Outdoor Nerd reveals that these flashlights are actually made in China.
Crummy product: -1. Rated 2.7 stars by 25 Amazon customers. “Piece of junk, used 4 times on and off button breaks. Only 30 day warranty. Military USA supply wanted more money to resolve, never improve switch. They will not help you in anyway.” From RipoffReport; “The light supplied by the flashlight was indeed superior to other flashlights in its class, as advertised, but its cheap, shoddy manufacture does not make up for that at the specified price charged.”
Bad service: -1
- From Better Business Bureau; “Flashlight purchased broke after 2 days on second time use. Want me to buy a separate warranty for 2/3 cost of flashlight. wont make good on product.“
- From PissedConsumer; “It took about 3 weeks to get the flashlights and then after about a couple weeks I decided I wanted to return them. So I called the company and they said….”it’s too late, you have 30 days from the day of your order”. Not the day you receive them, but the day of your order. Yet they take 3 weeks to get to you.“
- Another; “I returned it to the address indicated on the packing slip, the same day as received, AT MY EXPENSE. When after some time passed, and I hadn’t received full credit, I called Military Supply USA and was told that they didn’t receive it. I checked the tracking number online which showed that they DID receive it. I’m still waiting for $35.00 to be credited back to my account!“
- From RipoffReport: “Called customer service. Guy didn’t care and I think he gets called alot.“
Total score; -10
Unauthorized charges: “One thing I am hearing from people falling for the scam is that many of them never receive anything for their money, which isn’t too surprising,” writes The Outdoor Nerd. They don’t accept PayPal; that doesn’t look good.