I was given a free offer as a reward of 2 skin serums: My Instant Line Filler, My Secret Anti-Aging Treatment There was no cost at all, except for shipping/handling. Today, 7/15/17, I have a pending amount in my account for $79.99 and I have no idea what it’s about. …
The quote above is from RipoffReport.com. It’s typical of many complaints about Secret Serums from unwary and inattentive online shoppers. If you order “free trial” samples, they will enroll you in their autoship service and start billing you monthly.
This isn’t a good deal. But after a careful reading of the web site I saw no deception involved. Secret Serums explains exactly what they’re going to do in plain sight, several times. To make an order, you even have to check a box showing that you read and agree to the terms. All the same, a lot of people fall into their trap.
On July 15, 2017, let’s get under the skin of SecretSerums.com . Contact information (also see “Suspicious Location” below):
Phone: 1 (800) 474-8947
There may be nothing illegal or wrong with the following business practices. But they suggest that the seller is not to be trusted. I’m using my Scam-O-Meter scoring system; -1 means true, +1 means false, and 0 means undetermined. I penalize the seller for statements made by shills.
Ridiculous claims: +1. A lot of stretchers, but I don’t see anything ridiculous claimed here.
Suspicious location: -1. I can’t find “41 Canal Street, Lewiston, ME 04240” with Google Maps. It looks like Lewiston follows the convention of putting odd house-numbers on the west side of a north-south street. And the west side of Canal Street is a canal. Google Maps shows a tree at this location as Accessories Unlimited, Inc.
Despite the lack of a building, a lot of dubious-looking businesses use this address:
- Natural Health Network
- Great Lakes Fulfillment Services
- Allen Manufacturing Inc.
- Veloura International
- Bella Genix
- Bio Geniste
- AU Essentials
- Fancy Stitchers
- Outsource Works
- NewVega Lash
- Maine Wool and Design Corp.
- ZQuiet Professional
- Your “free trial” begins on the day you place your order — not on the day you receive it.
- It ends on the 14th day; you must call by this day to cancel your subscription. The 15th day seems pointless, but in effect it acts as a trap for people who put off canceling until what they think is the last day.
- At the end of your “free trial” Secret Serums will charge you $85 for each of your “free” samples. Then they will start sending and charging you for serums every month.
- Although they advertise a “Good to the last drop guarantee,” you can only return products if they are unopened. You can’t return your “free trial” sample at all.
- SecretSerums won’t refund the shipping and processing portion of your payment.
Ads, spam, robocalls: -1
- They’ll beam ads at you and spam you. You can unsubscribe from particular mailing lists.
- They’ll share your data with associated companies that will do the same.
- If they sell their business, your data is part of the deal.
Lying and deception: +1. None found, despite many complaints about unauthorized charges. The free trial selection page includes a summary of the autoship-related Terms and Conditions; the order form page explains the autoship subscription policy two more times.
Obfuscation: +1. None found.
Phony reviews: -1. True, but to get to the shills you’ll have to scroll past numerous warnings to stay away from this company. I particularly enjoyed Health and Beauty Care – Expert Reviews, which advises “This way it offers you hydrated and healthy skin that no doubt would turn heads, making you feel special.”
Crummy product: 0. I don’t know how to evaluate these products. Keep in mind that a scam can involve a good product.
Overpriced: 0. Secret Serums asks $85 for an ounce of line filler. Amazon offers Secret Serums line filler for $80/ounce. Amazon also offers Revlon line filler for $9 for .41 ounce. That’s $22 per ounce; 74% less than Secret Serums line filler. I don’t know how to compare the products, but the Secret Serums prices seem out of line.
75% discount: +1. False.
Total score; 0
Unauthorized charges: I’m turning on the CREDIT CARD RISK ALERT red light, altho I think most of the trouble is due to buyer confusion (which works in Secret Serum’s favor). Secret Serums doesn’t accept PayPal.
Conclusion: If you’d like to play their game and try to score a free sample, be careful and quick like a mouse stealing cheese out of a trap. Otherwise, buy it on Amazon.