Give me my money back I never order nothing I just wanted to try the free trial and you take my money from my account suppose I just pay mailing 4.99
So writes a customer on Supplement Critique. who’s been entrapped in Instaflex’s “auto-ship” service of mailing and billing for more pills every month.
Instaflex Company sells two lines of pills for joint pain; Instaflex and Instaflex Advanced. Instaflex contains glucosamine; Instaflex Advanced contains other ingredients instead. This post is about Instaflex Advanced. Contact information:
Web site: Instaflex
2323 South 3600 West
West Valley City, UT 84119
There may be nothing illegal or wrong with the following business practices. But they suggest that the seller is not to be trusted. I’m using my Scam-O-Meter scoring system; -1 means true (bad), +1 means false (good), and 0 means undetermined. I penalize the seller for statements made by shills.
Unauthorized charges (not scored): Customers who don’t read the terms probably consider the auto-ship charges unauthorized. Instaflex doesn’t accept PayPal, which would give a customer control over the amount and number of payments. So I’m putting up the CREDIT CARD RISK ALERT.
Ridiculous claims: 0. Nothing outright ridiculous, but I see a lot of stretchers here.
Suspicious location: -1. The address listed above is Xipix, a third-party fulfillment company.This address is also used by several other enterprises, some of them dubious-looking, including:
- Nugenix (testosterone)
- Jade Monk (green tea powder)
- Peptiva (probiotics)
- Salts Alive (body oil)
- Beneflex (joint pills)
- Infinite Mind (training program)
Onerous terms: 0. Terms are mild compared to those of some sellers. However;
- They don’t guarantee that the product is fit for any use; nor that anything they say is true.
- You can’t sue them, join a class action that’s suing them, or join a group arbitration.
Ads, spam, robocalls: -1.
- They’ll spam you and robocall you. You can opt out.
- They’ll share your data with other companies that will do the same.
- If they sell their company, your data is part of the deal.
Lying and deception: -1.
- “Target the root cause of joint discomfort! Feel the difference starting in 7 days.” Terms small print reveals; “This product is not intended to diagnose, treat, cure or prevent any disease.“
- “Does Instaflex Advanced meet FDA requirements? Instaflex Advanced is encapsulated under strict FDA guidelines for Good Manufacturing Practices.” This is talking about how they fill the capsules, not what they put in them. Terms small print reveals; “… materials or supplements distributed or sold by http://www.Instaflex.com have not been evaluated by the Food and Drug Administration.“
- “All transactions are secure and encrypted. Credit card information is never stored.” Terms small print reveals; “… you acknowledge and agree that Direct Digital will not obtain additional authorization from you for each future installment of the $69.99 automatic shipment program that will be charged to the payment card you provided initially.“
Obfuscation: -1. The site gives the impression that you can get a sample by paying just the $5 shipping. But ordering the sample automatically enrolls you in their auto-ship program, which costs $75 a month, unless you cancel your order within 18 days.
Phony reviews: -1. “It worked for them, and it can work for you.” On-site endorser Marsha T.’s photo also appears under various names on several other vendors’ web sites. It’s clip-art, available for download on FreeImages.com.
Crummy product: 0. Not sure. 494 Amazon customers gave it a rating of 3.7 stars. “Great service and product was as described.” “Didn’t work at all! Tried it for three months! Great ad campaign, but not so much.”
- Instaflex wants $70 excluding shipping for a bottle of 30 pills — one month’s supply. (A sample bottle contains 14 pills.) They say you take one a day. That works out to $2.33 per pill for 30 pills.
- Amazon is selling 30-pill bottles of Instaflex Advanced for $47 — that’s $1.56 per pill, and no auto-ship hassle.
- Amazon also carries Herbal Secrets Boswellia Serrata extract (the first ingredient in Instaflex Advanced); they’ve priced it at $12 for a bottle of 120 pills. That works out to $0.10 a pill.
Bad service: 0. This isn’t clear. From ConsumerHealthShop.com; “I tried the trial that this company offered 3 month ago they I did not want anymore but they keep sending it charging my bank account and there is now way to cancel the product. how can I contact them to cancel this?” However, when I sent Instaflex a test email they replied in five hours.
Total score; -6
Blooper: “Who produces Instaflex Advanced? Instaflex Advanced was developed in Massachusetts and Utah to be safe, effective, and non-habit-forming.” Um, but who produces Instaflex?