Tag Archives: iDrive

Run over by iDrive cloud backup service

For all this capability and value, IDrive is a PCMag Editors’ Choice for feature-packed online backup, an honor it shares with SOS Online and Acronis True Image.

I’m done ****ing around with your broken software and have since switched to Backblaze, which has been operating flawlessly. Unlike iDrive, no files are skipped, it’s unobtrusive, the backup size is correctly calculated, it always runs when it’s scheduled, and I never have to delete/reinstall it.

December 4, 2017: The first quote is from PC Magazine.  The second is from iDrive’s user forum.  There may be nothing illegal or wrong with the following business practices. But they suggest that the seller is not to be trusted. I’m using my Scam-O-Meter scoring system; -1 means true (bad), +1 means false (good), and 0 means undetermined. I penalize the seller for statements made by shills.  Contact information:

IDrive Inc.
26115, Mureau Road, Suite A,
Calabasas, CA 91302
Web site: iDrive

Ridiculous claims: +1.  None found.

Suspicious location: +1.  The address above is a respectable-looking office building.  I see no use of this address by suspicious businesses.  iDrive is a division of Pro Softnet Corporation.hq

Onerous terms: -1

  • You have to cancel before the next month or year of your service starts to avoid being charged for it.
  • After it’s been open for 15 days, you can’t cancel your account online.  You have to ask Support to do it for you.  (See below for how to cancel it online.)
  • If you get a new number for your credit card account, they’ll find out about it and keep on charging you.
  • They disclaim all warranties and liability for damage, for example due to loss of data.
  • You can’t join a class action that’s suing them; you can’t join a group arbitration.

Ads, spam, robocalls: +1.  They’ll email you advertising.  You can opt out.

Lying and deception: -1.  There seems to be no fixed price for this service.  They emailed me an offer for 75% off the first year to upgrade to a paid account.  But the link in the email led to a web page offering 25% or 50% off.  When I contacted support they said if I deleted my free account I could get a 90% off offer to sign up again.

Obfuscation: +1.  None found.

Phony reviews: 0.  This review in Cloudwards has a graphical link to iDrive’s signup page.  The review itself is informative, but the sponsorship makes me wonder how objective it is.

Crummy product: 0.  I’ve only found a couple of complaints about software defects; so I hesitate to draw a conclusion.  From PissedConsumer; “I discovered that many of the file dates for the backed up files to NOT match the dates on the source drive.  Many files dates on the back up were later than the actual file date.

Overpriced: +1.  Despite the confusion they’ve created over pricing, their regular prices are in the same range as other services.

Bad service: -1.  I’ve sent several technical questions to iDrive’s support group.  Most got only an auto-reply.  PissedConsumer.com has similar complaints.

Total score; 2

Unauthorized charges: CREDIT CARD RISK ALERT!  The Better Business Bureau rates iDrive “A+”.  However, they have several complaints about the difficulty of cancelling accounts and iDrive’s practice of billing changed credit card numbers.  “Got a replacement credit card and didn’t update my billing info, because their product didn’t work and they wouldn’t cancel my account. Well somehow they figured out how to get my new billing information and charged me for another year.”  “I am very concerned that iDrive was able to charge my checking account without having my current Visa bank card information.

Conclusion: Consider other cloud backup services.  Your first priority should be a good backup to your own storage media.

How to cancel your account on the web

  1.  In the top left corner of the iDrive web page, click Profile.

2.  Click Cancel my account.  If you don’t see this link, you can’t cancel it online; contact Support.  It worked for me; mine was a free trial account.