I want to cancel and ship it back. Where do I ship it to. There is no return information. I am within my 10 day trial period!
Please respond quickly…They have already tried to charge me the monies that were for a refill? I have barely started using the product and cannot ascertain if it works within their return policy agreement.
I think this company should be investigated for fraud.I have filled fraud charges and will prosecute them to the full extent of the law if I do not receive my funds back!
Oops! This isn’t a review of Bella Laboratories Teeth Whitening System. It’s one of many complaints about Bella Laboratories Facial Cream on PissedConsumer.com. No relation to what we’re talking about here at all.
Mother of all web scammers
I can’t tell whether they’re a franchise or a corporation, but they have numerous locations in the US and have even gone international with one in England. But now it looks like they’ve run into some legal issues with their wrinkle cream business, so they’re turning to exploit another of our insecurities–the whiteness of our teeth–with the same “free trial” scam.
Their website, which I’m not linking in order to avoid improving their Google score, urges “Get a free package now!” This phrase should ring an alarm bell in your head the size of the Astrodome. It turns out that we don’t even get to know the prices of packages that aren’t free until we give them some personal information. I supply the details of a secret identity that I have and click “Order now.”
On the next page, I see no free package? Oh, here it is … but I have to buy two bottles to get it. But Bella Labs sure does suck at arithmetic! 2 x $33.30 is really $66.60, isn’t it? I wonder what they’ll actually charge me.
Oh now I understand. “GET 1 FREE” means the shipping is free, not the package. Silly me! So we’re talking just shy of $100 for a three-month supply of …
… what exactly is in these bottles? They don’t say. What ingredients? How do you use the stuff? Do you gargle with it? Drink it? The happy customer couple doesn’t have time to give us a clue. They’ve just moved into Old Town, and now they’re on their way from their CPA to their sports injury clinic. (Maybe they did drink it?)
Turning to the Internet, I learn a bit from “Master Teeth Whitening,” a rather friendly review site which I’ll link despite some reservations. It’s a gel. Usually you’d use a gel with a tray. Do you get a tray? Do you need anything else? Do you get that too?
Before we go on, let’s try a little comparison shopping. Amazon (and I’m not an Amazon shill, really!) is selling a Dr. Song teeth whitening kit for $29.99.
It’s good for 50 applications; so you’d pay $60 for two kits to get about the same supply as Bella Labs is selling for $100. They’re showing you what’s in the box–everything you’d need. And you’d avoid dealing with slime-bait scammers.
Okay, that was harsh. Reading Bella Laboratories’ Terms and Conditions would be sure to calm me down. Pay attention; there’ll be a test:
- Although this site is labeled “Bella Laboratories Teeth Whitening System,” it’s actually a Pacific 298 Ltd. site. So, we’re not responsible for anything said on this site.
- We’re not liable for your loss or damages.
- You can’t sue us.
- We’re charging a 5% Checkout Tax.
- You can’t cancel an order.
- To get a refund, you have to return the product unopened and unused. And if you do, we’ll keep the shipping fee (um, free shipping?) and charge a $10 restocking fee.
- If you enroll in our “auto-ship” service, we’ll charge you for your samples when your trial period ends, and automatically ship and charge you for more products forever. (How do you not enroll?)
- We’ll keep all your personal information and everything we can suck out of your browser forever. We’ll use it to spam you, beam ads at you, send you junk mail and robocall you. And we’ll rent it to all comers to do the same thing. If we ever sell our company, your data goes with it.
So, what do you think now? Slime-bait scammers?! The Better Business Bureau gives them a C, which I think is pretty generous.
Is all this tooth whitening really a good idea? Consumer Reports says, “With so much still unknown, we think you should use tooth whiteners cautiously, probably no more than about twice a year.” Remember what it felt like last time you spilled bleach on your skin? That’s what will be going on in your mouth.
If you’ve read this far, you deserve another picture. Here’s Bella Laboratories’ auto-ship system in action: