LUX HD450 clip-on phone lens; irate customers

 

danger-theft

Here is a summary of incidents I’ve been told about in replies to my posts about this lens set.  Most replied to my initial post about this product on WordPress; others posted to the “Skeptics” Facebook page I created about the product.  Some people reported more than one of these incidents.

incidents

Researched, decided not to order; 8 people.  Good for you!  Reasons given included the countdown timer on the vendor’s website, the pressure to buy multiple units, blurry images of credit cards on the order form and unbelievable reviews.

  • “Did some digging to find some reviews and found exactly what you found; a bunch of vague overenthusiastic posts on a bunch of ‘planted’ web sites.”
  • “Everybody, please do due diligence when shopping for any products, online or face-to-face!! Much easier to keep your money safe and in your account if you don’t click that online link and fall innocent prey to these unscrupulous online scammer con-artists lowlifes!”

Read post, decided not to order; 16 people.

  • “THANK YOU! THANK YOU! THANK YOU! They almost got me. Will spread the word.”

I’m glad I was able to help.  Typically, about 4% of people respond to a query.  So I’m hoping that my posts dissuaded 400 (or many more) people from getting entangled with the HD450 outfit, and generally encouraged consumer wariness toward the Internet.

Read post, cancelled order; 1 person.  Shad o’Hayes managed to reverse the charge after reading the post.

  • “As soon as it clears, the B of A is going after them, hopefully with snarling bulldogs.”

Unexpected/unauthorized charges; 5 people.  These stories told of a combination of bait-and-switch marketing, mysterious charges and delivery of unordered products.  Several people were confused and thought their problems might be their own fault.  But to me it looks like confusion is a strategy of the HD450 outfit.

  • “I just purchased this product but found I was billed for five of the items when I know I purchased only one. In addition, I was charged $72 for a warranty, that they called an upgrade.”
  • “I thought … that I would be paying 29.95 only to find out that would be the cost for each item if you ordered 5 (very fine print). I contacted the company and was told … the cost for one box was 58.00 and since there was an error I didn’t have to pay for the shipping and handling. to my suprise not only was I charged 85.00 (shipping and handling) for the product but I was also sent 5 items and was charged 185.00. (double charged).”

BTW, Amazon sells the same lenses for $9.99 plus shipping.  You’ll deal with a reliable company, and you’ll only have to buy one set to get that price.  But, as they’re identical, the lenses from Amazon are no better than the overpriced ones from HD450.

Poor service; 3 people.  Service seems to get especially poor once they have your money.

  • “My card was charged at two locations. Said I would be getting an email receipt with information within a few minutes. Still haven’t heard from them via email. No answer calling customer service for two days. Finally got a real person who said he would see I got an email right away. Nope. I’m beginning to doubt there actually is a product.”

Received product; 2 people.  Delivery is slow, and the product is toy-quality at best.  Review to come.

Critical Facebook post was deleted; 2 people.  When I started looking into this product, the HD450 outfit had a “fan club” Facebook page.  Facebook’s TOS requires that pages that appear to host user discussions about a product not be owned by the vendor.  Wildlife photographer Lee Duer and I posted critical comments on it; they were promptly deleted.  So I created a “Skeptics” Facebook page to host real customer posts where the vendor couldn’t censor them.  The “fan club” page soon disappeared.

“Infuriates me that these low-lifes get off with no consequences on taking folks’ hard-earned money!”  My feelings exactly.  There’s nothing practical we can do about HD450 and the like but warn each other and learn.  Buyer beware.

 

If you’re a victim

I am very sorry to learn it. Here’s the best advice I’ve been able to come up with for victims of phone lens scams.

Contact information:
Lux HD450
2658 Del Mar Heights Rd #368
Del Mar, CA 92014 USA
Phone: 1-844-220-5101
International Returns Address:
PO Box 7574
Milton Keynes, MK119GQ, UK
Email: support@luxhd450.com
France: soutien@luxhd450.fr
Germany: kundendienst@luxhd450.de

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5 thoughts on “LUX HD450 clip-on phone lens; irate customers

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  4. Rick Stancil

    I bought 5 boxes of the LUX HD450 lenses. This is a hugh scam. They take horrible pictures. I was taken for 145.00. I even ordered the upgrade and they are refusing to send the upgrade and they are refusing to return the upgrafe money. They stole the money down and out right. I am trying to return the lenses of the five boxes and they are refusing to receive them back. they have no guarantee on their product this is a huge scam.

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    Reply

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